Terms and Conditions

Effective date: 5 August 2026

These Terms and Conditions (the "Terms") govern the use of the passenger transport (transfer), sightseeing tour and custom excursion services offered on the www.agarditours.com website (the "Website") by Agárdi Bendegúz Szpírosz, sole trader (the "Service Provider").

1. Service Provider details

Name: Agárdi Bendegúz Szpírosz, sole trader (egyéni vállalkozó)
Registered seat: 2045 Törökbálint, Szent István utca 86., Hungary
Tax number: 59560362-1-33
Registration number: 57606671 (Register of Private Entrepreneurs, Hungary)
E-mail: contact@agarditours.com
Phone: +36 30 180 8716
Website: https://www.agarditours.com

2. Definitions

Service Provider: the sole trader identified above who provides the services.
Customer / Passenger: the natural or legal person who orders or uses the Service Provider's service.
Consumer: a natural person acting outside their trade, profession or business.
Service: the private transfer, airport transfer, sightseeing tour, custom excursion or related passenger transport service provided by the Service Provider.
Booking: the Customer's statement submitting an order for the Service.
Confirmation: the Service Provider's statement accepting the Booking.

3. Scope of the Terms

The Terms are effective from the date of their publication and are concluded for an indefinite period. The Service Provider is entitled to amend the Terms unilaterally; the amendment enters into force upon publication on the Website. Bookings already confirmed are governed by the Terms in force at the time of the Booking. The Terms apply to every Customer and Passenger.

4. Description of services

The Service Provider provides, in particular, the following services:

private transfer (passenger transport between specified addresses);
airport transfer (departure to or arrival from the airport);
sightseeing tour;
custom excursion, tailored travel programme;
other passenger transport service by individual agreement.

The exact content, route and fee of the services are determined by the conditions set out in the Confirmation of the Booking.

5. Quote request

The Customer may request a quote using the form on the Website, by e-mail or by phone. The quote request requires the data necessary to perform the Service (e.g. departure and arrival address, date, time, number of passengers and luggage, child seat requirement, and, for airport transfers, flight number). The Service Provider provides a free, individual quote in response to the request. Unless stated otherwise, the quote is valid for the period indicated in it.

6. Booking process

The Customer requests a quote or submits the Booking directly via the Website form, by e-mail or by phone.
The Customer provides the data necessary to perform the Service.
To submit the Booking via the Website form, the Customer must accept these Terms and the Privacy Policy (see Section 7).
The Service Provider confirms the Booking by e-mail or otherwise.

7. Conclusion of the contract and acceptance of booking conditions

The contract between the Service Provider and the Customer is concluded upon the Service Provider's Confirmation of the Booking. A confirmed Booking constitutes an order to which the cancellation and other conditions of these Terms apply.

When Booking via the Website:

the booking form includes a checkbox that is not ticked by default;
the Booking can only be submitted if the Customer, by ticking the checkbox, declares that they have read and accepted these Terms and Conditions and the Privacy Policy;
these Terms and Conditions and the Privacy Policy are available next to the checkbox as separate, clickable links;
submitting the Booking constitutes an electronic declaration of acceptance, and the contract is concluded upon acceptance of these conditions.

8. Payment terms

The fee for the Service is payable in accordance with the confirmed quote. Unless otherwise agreed by the parties, payment may be made in cash on the spot or by bank transfer.

The Website has no online payment system, no card payments are made on it, and the Website does not handle any bank card data. The Service Provider does not use any online payment provider.

The exact method and deadline of payment are communicated by the Service Provider in the Confirmation.

9. Performance of the service

The Service Provider performs the Service in accordance with the confirmed conditions (time, route, number of persons), with the care that can reasonably be expected, safely and in compliance with the applicable laws. The Customer must be ready at the specified departure place and time. The Service Provider may use a subcontractor (e.g. driver, partner) to perform the Service.

10. Modification

The Customer may request modification of the Booking (e.g. time, route, number of persons) by e-mail or phone. The modification becomes valid upon the Service Provider's confirmation. The Service Provider accepts the modification subject to available capacity; the modification may result in a change of the fee.

11. Cancellation

The Customer may cancel the Booking by e-mail or phone. The following conditions apply to cancellation:

In the event of cancellation within 48 hours before the planned start time of the Service, the Customer is obliged to pay 50% of the total service fee.
In the event of cancellation within 24 hours before the planned start time, or no-show, the Customer is obliged to pay 100% of the total service fee.
The Service Provider is entitled to treat the confirmed Booking as an order and to apply the above cancellation conditions.
In the event of force majeure (see Section 19), the Service Provider may decide, on an individual and equitable basis, to waive or reduce the cancellation fee.

Cancellation earlier than 48 hours is free of charge, unless otherwise agreed.

12. Handling delays

If the Customer is late, the Service Provider provides the waiting time under Section 13. Additional costs arising from delays attributable to the Customer are borne by the Customer. In the event of a delay attributable to the Service Provider, the Service Provider does everything possible to perform the Service as soon as possible.

13. Flight delays and waiting time

For airport transfers – provided the Customer has given the flight number – the Service Provider monitors, where possible, the actual arrival time of the flight and waits for a delayed flight within a reasonable waiting time.

For airport arrival transfers, the Service Provider provides [KITÖLTENDŐ – e.g. 60] minutes of free waiting time from the actual landing of the flight.
For other (non-airport) transfers, the Service Provider provides [KITÖLTENDŐ – e.g. 15] minutes of free waiting time from the agreed time.
For waiting beyond the free waiting time, the Service Provider may charge a fee of [KITÖLTENDŐ – waiting fee amount], of which the Customer will be informed.

If no flight number is provided, the Service Provider accepts no responsibility for flight delays.

14. Luggage

Transport of a customary amount and size of luggage for the indicated number of passengers is part of the Service. The Customer must indicate at the time of Booking any need to transport unusual, oversized or extra luggage (e.g. bicycle, sports equipment, musical instrument). The Service Provider transports undeclared extra luggage subject to available space, or may refuse it. The Service Provider assists with loading and unloading luggage as can reasonably be expected; the Customer is responsible for the contents of the luggage.

15. Child seats

The Customer must indicate the need for a child seat at the time of Booking, as well as the age/weight of the child(ren) so that an appropriate seat can be provided. The Service Provider provides a child seat that complies with the applicable legal requirements, according to the need indicated in advance. Without prior notice, the Service Provider cannot guarantee the availability of an appropriate child seat.

16. Obligations of the passenger

The Customer or Passenger must:

provide accurately the data necessary to perform the Service;
be ready at the specified departure place and time;
observe traffic safety rules and the reasonable rules of conduct set by the Service Provider in the vehicle (e.g. use of seat belts);
refrain from damaging the vehicle and disturbing other passengers;
be liable for any damage they cause.

The Service Provider may refuse to provide the Service to any person who is intoxicated, under the influence, aggressive, or who behaves in a way that endangers the safety of transport.

17. Rights of the Service Provider

The Service Provider is entitled to:

confirm the Booking or – in justified cases, due to lack of capacity or other obstacle – reject it;
refuse or interrupt the Service in the event of a breach of the obligations under Section 16, while retaining the right to the fee;
use a subcontractor to perform the Service.

18. Limitation of liability

The Service Provider is liable within the framework of the provision of services in accordance with the applicable laws. The Service Provider is not liable for damage arising from incorrect or incomplete data provided by the Customer, from the Customer's delay, from undeclared needs, or from unavoidable causes beyond the Service Provider's control (e.g. weather, traffic congestion, road closures, official measures). The Service Provider's liability is limited – to the extent permitted by law – to the amount of the fee for the Service. This Section does not limit the Service Provider's liability for damage caused intentionally or by gross negligence, or for damage to human life, physical integrity or health.

19. Force majeure

Neither party is liable for the non-performance or defective performance of its contractual obligations if caused by force majeure. Force majeure means any unavoidable event beyond the parties' control that the parties could not have foreseen at the time of concluding the contract (e.g. natural disaster, extreme weather, strike, war, epidemic, official restriction). In the event of force majeure, the Service Provider decides, on an individual basis, on modifying the Service, agreeing a new time, or waiving the cancellation conditions.

20. Complaint handling

The Customer may submit complaints regarding the Service using the Service Provider's contact details above (e-mail, phone, postal address). The Service Provider investigates the complaint and informs the Customer within the deadline set out in consumer protection legislation. The Service Provider substantively answers written complaints within 30 days of receipt.

21. Consumer protection provisions

Right of withdrawal: Pursuant to Section 29(1)(l) of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the consumer is not entitled to the 14-day right of withdrawal without justification in the case of services related to leisure activities or passenger transport where a specific date or period of performance is stipulated in the contract. Since the Service Provider's services are provided for a specific date, the consumer is not entitled to the 14-day right of withdrawal; cancellation is governed by Section 11 of these Terms.

Conciliation body: To resolve a complaint, the consumer may turn to the conciliation body competent for their place of residence. The body competent for the Service Provider's seat is the Pest County Conciliation Body (Pest Vármegyei Békéltető Testület; 1119 Budapest, Etele út 59–61. II/240; postal address: 1364 Budapest, Pf. 81; e-mail: pmbekelteto@pmkik.hu).

Consumer protection authority: Consumer protection complaints may be addressed to the metropolitan/county government office competent for the place of residence.

Online dispute resolution (ODR): The consumer may use the European Commission's online dispute resolution platform to resolve a consumer dispute: https://ec.europa.eu/odr

22. Governing law

These Terms and the contract between the Service Provider and the Customer are governed by Hungarian law, in particular Act V of 2013 on the Civil Code and the relevant consumer protection legislation. Matters not regulated in these Terms are governed by the provisions of Hungarian law.

23. Final provisions

The language of these Terms and of the contract concluded on the basis of the Booking is Hungarian; versions in other languages are for information only, and in the event of any discrepancy the Hungarian version prevails.
If any provision of these Terms is or becomes invalid or unenforceable, this does not affect the validity of the other provisions.
The parties shall primarily seek to settle any disputes relating to the contract amicably.

This document is a translation of the authoritative Hungarian version. Translations are provided for information only; in the event of any discrepancy, the Hungarian version prevails. Professional (legal) review is recommended prior to publication. If the Service Provider also sells package travel or linked travel arrangements, the separate rules of Government Decree 472/2017 (XII. 28.) on contracts for travel services may also apply.

Terms & Conditions